Created feature release notes and supporting content for Oracle Construction Intelligence Cloud and Textura Payment Management to keep customers informed of software updates and upcoming enhancements. Collaborated with developers and product managers to translate technical details into clear, user-friendly language and produced short demonstration videos using Rise and Camtasia.

Designed and developed a role-based product training program to help new and existing users effectively use Oracle Construction & Engineering Intelligence Analytics, while enabling customer service managers and sales consultants to better support customers and sell the product. Collaborated with SMEs to chunk complex content into logical learning flows and built interactive courses and credentialing assessments using Camtasia, Rise, and Storyline. 

Designed and developed advanced product training focused on the Unifier uDesigner topic to help experienced Unifier Administrators create customizable business processes, forms, and workflows. Collaborated with an SME teammate to structure complex content into interactive, engaging learning experiences using Rise and Storyline.

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Designed and developed an extensive, 60-module course for the Project Management Institute to demonstrate how Oracle’s Smart Construction Platform enables industry best practices for Project Managers. Collaborated with SMEs to design and build modules covering Aconex, Construction Intelligence Cloud, AI and emerging technologies, and supported the team with content for the Primavera Cloud portion of the course using Storyline.

Designed and delivered an onboarding training program for a custom SaaS application built on the Salesforce platform by IBM, supporting the transition of approximately 2,000 TSA users. Collaborated with developers and SMEs to align new workflows with existing processes and created instructor-led training content that also functioned as clear, self-service reference material using Jira and Adobe Premiere Pro.

Designed and produced a remembrance video commemorating the twentieth anniversary of 9/11, highlighting the long-term impact on government agencies and the role of the Victim Compensation Fund. Collaborated with SMEs to gather source material and translated it into a compelling storyboard and final video using Adobe Premiere Pro and Mural. 

Designed and maintained a 24/7 on-demand video training program supporting new hire onboarding across nine custom SaaS applications built by IBM for the TSA. Collaborated with SMEs and developers to translate application functionality into clear, task-focused video training, using GitLab, Jira, and Adobe Premiere Pro to support ongoing content updates and maintenance.

Designed and delivered an engaging, in-person tour of the Department of Marine Resources facility that also served as a standardized training program for aquarium staff. Transformed existing materials into an interactive, easy-to-recall tour experience and created a train-the-trainer program that reduced staff training time from two weeks to three days while supporting tours for up to 60 participants per day during peak seasons.