Melissa Suit
Mountlake Terrace, Washington, United States
Embedded Files
Professional Experience
Professional Experience
User Assistance Developer 2
Oracle | Remote | May 2022 – Present
Designed and developed role-based product training for Oracle Construction & Engineering Intelligence Analytics, enabling customer adoption while supporting customer service managers and sales consultants through interactive courses and credentialing assessments.
Produced monthly “What’s New” feature release content for Oracle Construction Intelligence Cloud and Textura Payment Management, translating technical updates into clear, customer-facing release notes and short demonstration videos.
Collaborated with SMEs, developers, and product stakeholders to structure complex technical information into task-based, user-centered learning experiences.
Managed and maintained training content within Oracle’s Learning Management System, supporting distribution and access for both customer-facing and internal audiences.
Training Lead / Operational Trainer
IBM | Remote | May 2021 – April 2022
Designed and delivered onboarding and transition training for a custom SaaS application built on the Salesforce platform, supporting the rollout to approximately 2,000 TSA users.
Collaborated with developers and SMEs to align new system functionality with existing workflows, ensuring training reinforced real-world usage and minimized disruption during the transition.
Created instructor-led training content that also functioned as clear, self-service reference material for users post-training.
Established standards and guidelines for video scriptwriting, production, and workflow documentation, improving consistency and scalability across training deliverables.
Science Teacher
Orange County Public Schools | Greater Orlando Area, Florida | Aug 2017 – Dec. 2018
Designed and delivered structured, learner-centered curricula using Canvas LMS, video-based instruction, and Universal Design for Learning (UDL) principles to support diverse learning needs and improve learner engagement.
Science Teacher
Seminole County Public Schools | Sanford, Florida | Aug. 2016 – May 2017
Developed and maintained engaging, performance-focused curriculum and assessments, using learner needs analysis to adapt instruction and improve outcomes.
Facilitator
Orlando Science Center | Orlando, Florida | Dec. 2015 – Aug. 2016
Delivered interactive, audience-centered science programming for public audiences, adapting content in real time to support engagement and understanding.
Customer Service Specialist
Daytona International Speedway | Daytona Beach, Florida | Nov. 2014 – Apr. 2015
Supported frontline operations and mentored new hires on procedures and software, contributing to efficient onboarding and consistent service delivery.
Seasonal Educator 3
SeaWorld | Orlando, Florida | Nov. 2013 – Apr. 2014
Designed and delivered engaging, age-appropriate educational experiences, reinforcing clear communication and audience-focused content delivery.
Skills
Skills
SaaS Product Training & Enablement
Designed end-to-end product training programs supporting onboarding, adoption, and ongoing enablement for complex SaaS platforms.
Created role-based learning paths tailored to administrators, end users, customer support teams, and sales consultants.
Supported large-scale software rollouts, including training for approximately 2,000 users during a major SaaS transition.
Ensured training aligned with real-world workflows and business processes.
Instructional Design & Curriculum Development
Designed structured, task-based curricula that guided learners from foundational knowledge to advanced application.
Translated complex technical systems into logical learning flows supported by detailed storyboards and scripts.
Ensured alignment between learning objectives, content, visuals, narration, and assessments.
Applied adult learning principles to support engagement, retention, and confident real-world application.
New Hire Onboarding & Software Transitions
Designed onboarding programs that combined instructor-led training with self-service reference materials.
Developed scalable training solutions to support continuous onboarding in high-turnover or high-growth environments.
Created content that remained effective without an instructor present, enabling long-term reuse.
Scenario-Based Learning & Assessment Design
Created scenario-based learning experiences that allowed learners to make decisions and experience consequences in a safe environment.
Designed assessments to measure knowledge acquisition, task completion, and readiness to apply learning on the job.
Used assessment results to refine training content and identify gaps in learning programs.
Enterprise & Government Training
Designed and delivered training for enterprise and government organizations, including Oracle, IBM, TSA, and state agencies.
Created learning experiences that met compliance, scalability, and consistency requirements.
Supported both customer-facing and internal training initiatives.
SME & Cross-Functional Collaboration
Collaborated closely with subject matter experts, developers, project managers, and product teams to gather accurate technical information.
Worked within Agile and Kanban environments to plan, track, and refine training deliverables alongside product development.
Used Jira and GitLab to manage training requests, version control, and ongoing content updates.
Facilitated feedback cycles that reduced rework and ensured training content aligned with evolving product functionality.
Content Governance & Maintenance
Maintained and updated training content to reflect product changes, feature releases, and bug fixes.
Ensured learning materials remained accurate, current, and aligned with evolving software functionality.
Supported long-term reuse and scalability of training assets.
Accessibility-Aware Learning Design
Designed learning materials with accessibility in mind, including visual supports, concise text, and alternative ways to consume information.
Created supporting handouts and reference materials to accommodate diverse learner needs.
Learning Management Systems (LMS)
Managed training content within enterprise LMS platforms to support customer-facing and internal audiences.
Organized, uploaded, and maintained learning assets to ensure discoverability and consistency.
Supported LMS usage primarily as a content-hosting and distribution platform for scalable learning delivery.
Articulate Storyline 360
Developed highly interactive, scenario-based training modules incorporating quizzes, branching scenarios, software simulations, and assessments.
Built realistic software simulations using screenshots, triggers, hotspots, and keyboard inputs to support safe, hands-on practice.
Designed SCORM-compliant assessments exported to LMS platforms to evaluate learner performance and identify training gaps.
Created credentialing and administrator-level training for complex SaaS products, including Oracle Unifier uDesigner and Oracle Smart Construction Platform modules.
Articulate Rise 360
Designed responsive, modular courses to support role-based product training and customer enablement.
Created standardized, brand-aligned course structures to support consistency across teams and rapid content development.
Integrated Storyline interactions into Rise courses when advanced functionality or simulations were required.
Produced microlearning content focused on single objectives for feature updates and “What’s New” releases.
Video Production (Adobe Premiere Pro, Camtasia)
Produced instructional, demo, and onboarding videos for SaaS applications using screen capture, voiceover narration, and structured scripting.
Edited and enhanced video content through trimming, sequencing, annotations, callouts, and visual emphasis to improve clarity and retention.
Created short feature-release and promotional videos to highlight product updates and upcoming training initiatives.
Supported 24/7 on-demand video libraries for enterprise and government audiences.
Certifications & Licenses
Certifications & Licenses
Generative AI: Prompt Engineering Basics
January 2026 | Here
Education
Education
Florida Gulf Coast University
Master’s in Curriculum and Instruction: Education Technology | Aug. 2014 – Dec. 2016
University of West Florida
Bachelor’s Degree in Marine Biology | Aug. 2008 – May 2012
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